If you are not satisfied with your purchase for any reason, simply return or exchange it within 30 days. (Only for in stock items). 

Please note our return and exchange policy timelines begin when your purchase is available for shipment or pickup.

• Orders outside of our 30-day return policy (including Layaway orders).
• Rings that have been resized or modified.
• Made-to-order products.
• Engraved fine jewelry. 
• Personalized fine jewelry such as name necklaces.
• Items that have been previously exchanged.
• Custom designed jewelry.
• Any orders that were altered while in process.
• Special offer products.

Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing a refund.

Within 60 days, we will resize your ring for free, including free shipping both ways. The 60-day policy begins when your purchase is first available for shipment or pickup.

• Eternity rings cannot be resized due to their design, but they can be exchanged under our 30-day policy.
• Alternative metals (such as tantalum or titanium) cannot be resized but they can be exchanged under our 30-day policy.
• Custom, modified, and engraved rings can be resized but are subject to resize fees.

Outside of the 60-day free resize period, rings can be resized for a fee or through an Extend Protection Plan, as long as they're within the recommended sizing range.

Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or returning.

Gift cards are non-transferrable and cannot be returned or redeemed for cash. Any unused balance will remain available for future purchase under the same gift card reference code. INTOU is not responsible for stolen or misplaced gift cards.